As an official re-seller and representative of Sybase products in Israel, I have been using Sybase technical support facilities available through the old www.sybase.com portal. As this slowly but steadily dies, what is the alternative SAP provides?
I need an urgent access to the EBFs download page in order to support one of my customers - what is the new link? Is there a transition path for old credentials approved by Sybase to SAP so that I may continue to access the resources that were available to me in Sybase?
I need also an urgent access to Sybase case-express system in order to treat one of a critical cases with yet another Sybase local custmer - what is the link for that?
It is very unhelpful that the transition from Sybase portal to SAP portal is not made invisible to all the users that were using the portal for crucial support functions approved by Sybase in the past. It would be a good idea to track the active customers of the site (say, MySybase users with technical support privileges) and provide them alternative solution for the functions they were willing with their customers before these functions are disabled on Sybase.com. Not doing this disrupts normal support operation with customers and creates bad reputation for both those catering the support and Sybase/SAP.
Any quick help on this available from SAP headquarters?
Thanks.