Hi,
I am trying to install SAP IDES EHP7 system using Windows 2012 & ASE Sybase 16.
Currently I am stuck at installation phase "Configure Database Components" where SAP has attempted to restart Sybase DB service but it has failed and until DB service will be up installation can not be progress further.
Following are my observations w.r.t SAP SYBSQL_ID1 service
Installation is trying to restart Sybase DB service
service is stopped & not getting started
trying to start it manually
service failed with error 1067 : The process terminated unexpectedly (When service has local user credentials i.e. ".\sybid1" )
In the Windows Event log, I am getting below messages
After that I used one domain A/c to start the service i.e. "domainXYZ\sybid1"
then I am getting error 1053: Service did not respond to the start or control request in a timely. fashion.
In the event log I am getting time out error, I tried to increase time out value to 24 hrs.(https://support.microsoft.com/en-us/kb/884495) but its still failing & running for only 30-40 seconds, however event log shows new value of time out i.e. 86400000 so changes are reflected but service is not getting started.
As this is Windows service issue, I am not getting any logs anywhere else (not in sapinst_instdir as well).
Kindly suggest is there anyway to forcefully start Sybase database or Is it possible to recreate service as stated in link Error 1053: The service did not respond plz
If I am going for recreation of service manually then will there be any impact on installation which is halted now w.r.t. any registry changes.
Thanks for your response.
Best Regards,
Kiraang.